Cleaning Service Agreement

BY PLACING AN ORDER SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

These terms and conditions (these “Terms”) apply to your purchase of our cleaning services (the “Service”), provided through our contractors and employees (the “Cleaners”), via https://condocleaning.net (the “Site”). These Terms are subject to change by 1200839 Ontario Limited d.b.a. M.C. Janitorial Systems (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated” date referenced on the Site. Your continued use of this Site after the “Last Updated” date will constitute your acceptance of and agreement to such changes.

Your Order

When you place an order through our Site, you are making an offer buy all services listed in your order. Your offer may specify specifics about the Services you wish to purchase, the arrival time (defined below) for our Cleaners and special instructions.

Once your order is placed, we will review it. During our review, we may choose not to accept your order if your delivery preferences or special instructions cannot be complied with. For example, we may decline providing services that involve:

● heavy lifting (i.e. lifting or moving an object that weighs more than 30lbs)
● cleaning or removing pet urine or feces
● cleaning or removing mold or infestation-related stains and odors

We strive to display accurate price information; however, this Site may occasionally include inaccuracies relating to our pricing and availability. As a result, prices posted on this Site may be different than the price in effect at the time the order is placed. If this Site includes an inaccuracy, we reserve the right to correct it at any time (using whatever means we deem appropriate).

Our Quotes

The prices displayed on this Site are estimates, and they do not include taxes. All such taxes and charges will be added to your order total and will be itemized in your shopping cart and in your order confirmation email.

Additionally, our Services are time limited, and the outcomes of our Service are commensurate with these limits. Accordingly, we do not guarantee our Services will produce a particular outcome.
Nevertheless, while our Cleaners perform the Service you purchased, they will assess the need for additional time or add-on services. If our Cleaners determine additional time or add-ons are needed, we may contact you and propose a modification to the Services.

The price of any proposed modification will be provided when we contact you. If you agree to a modification, the Services will continue under these Terms (with necessary modifications).
If you do not agree to a modification, we will make reasonable efforts to complete the Services within the time limit applicable to your initial purchase.

Refunds and Repairs

If you are not satisfied with our Service, please contact us. We do not offer refunds, but we may send another Cleaner to your premises free of charge (or at a discounted rate) to reperform some or all of the Services you purchased.

Similarly, if you believe one of our Cleaners caused accidentally damaged your premises, please contact us. Although we do not guarantee you will be compensated for your claims, we handle these complaints on a case-by-case basis. If you contact us about a damage claim, you agree that we may investigate the claim as we choose, and you will cooperate with our investigation.

Working on Your Premises

When you order our Services, you must provide us with:

i. the location where our Services will be performed (the “premises”); and
ii. the time when our Cleaners should arrive at your premises (the “arrival time”).
Our Cleaners will make commercially reasonable efforts to arrive at the premises on time, but they may arrive up to 30 minutes before or after your chosen arrival time.

When our Cleaners arrive, you must ensure they have access to the premises (along with any instructions necessary to facilitate their access to the premises). If our Cleaners cannot access your property, you will be charged in accordance with our Cancellation Policy.
Additionally, before our Cleaners arrive, please make arrangements for our Cleaners to leave your property locked when our Service is complete.

Our Cancellation Policy

If you choose to cancel or reschedule our services between 48 hours and 24 hours of our scheduled arrival time, you will be charged a $50 cancellation fee.
If we are unable to access your premises at the arrival time, or you choose to cancel or reschedule our services within 24 hours of our scheduled arrival time, you will be charged a cancellation fee equal to the greater of $50 or 50% of your Service fee.

Force Majeure

Occasionally, we may not be able to provide our Services for reasons beyond our control. Accordingly, we will not be liable or responsible to you for any failure or delay to perform our Services, if the failure or delay is caused by acts or circumstances beyond our reasonable control, including (without limitation) acts of God, governmental actions, pandemics, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or power outages.

Our Relationship

For all purposes under these Terms, we are an independent contractor, and we will not be considered an your agent or employee. The method and manner of performing our Services will be in our control, and we will be responsible for supervising, controlling, and directing the details and manner of our Services.

Your Relationship with Our Cleaners

Unless we otherwise agree in writing, you may not (directly or indirectly) hire our Cleaners to provide cleaning services for a period of 6 months after we last provided our Services to you. If you breach this obligation, you agree to pay us an amount equal to $5,000 (a “Referral Fee”). Referral Fee constitutes compensation, and it is not a penalty. You and we acknowledge and agree that the or actual damages caused by a breach of this clause would be impossible or very difficult to accurately estimate, and that the Referral Fee is a reasonable estimate of the anticipated or actual harm or actual damages that might arise from you hiring one of our Cleaners. Your payment of the Referral Fee is your sole liability and entire obligation for a breach of this clause, and it is our exclusive remedy for any such breach.

Our Cleaners’ Safety

If we have concerns of our Cleaners’ safety, we have the right to remove our Cleaners from your premises. If we choose to remove our Cleaners, our cancellation policy (as described in these Terms) will apply. Examples of unsafe premises include aggressive pets and environments with health risks, such as asbestos or ongoing construction work.

Waiver

We warrant that we will perform the Services (a) using personnel of commercially reasonable skill, experience, and qualifications; and (b) in a timely, workmanlike, and professional manner in accordance with generally recognized industry standards for similar services. WE MAKE NO WARRANTIES EXCEPT FOR THOSE SET OUT IN THE PRECEDING SENTENCE, AND DISCLAIM ALL OTHER CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED CONDITIONS AND WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE, OR PROFIT, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, AGGRAVATED, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. ADDITIONALLY, YOU ACKNOWLEDGE AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY LOST, DAMAGED OR STOLEN PROPERTY.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO US BY YOU PURSUANT TO THIS AGREEMENT.

Miscellaneous

(a) Each party will, when reasonably requested by the other party, take further action to give full effect to the terms of these Terms.
(b) If any part of these Terms are unenforceable, invalid, illegal, that part will be deleted from this agreement, but the remaining parts of these Terms will remain valid and enforceable.
(c) These Terms will be binding on and will enure to the benefit of the parties and their successors and assigns. We may assign any rights under this Agreement (in our sole discretion), but you may not transfer or assign your rights under these Terms without our written consent.
(d) Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
(e) These terms will be construed in accordance with the laws of the Province of Ontario, and you irrevocably submit to the exclusive jurisdiction of the courts of such province to deal with all disputes in respect of these Terms.
(f) Any section that, in order to give proper effect to its intent, should survive the expiration or termination (if any) of these Terms, will survive such expiration or termination.
(g) These Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters c